Treatment Cancellation
24 hour's notice is required to avoind being charged. All treatments are subject to availability and all prices are subject to revision but are normally held at the price current on the day the request is received.
Offers
All offers are subject to availability. Champneys reserves the right to withdraw offers at any time.
Children
Champneys regrets that we do not have facilities for children under the age of 16 to visit the spa. We are unable to allow children to wait on the premises whilst their parent has an appointment, for health and safety reasons.
Gift Vouchers
Please ensure that you bring your redeemable gift voucher to the City Spa to present on arrival. Non presentation of voucher will necessitate a charge being made until the voucher is presented. If full or part payment for your visit is by a gift voucher this will become void if you fail to arrive. All other cancellation charges are shown under ‘Cancellation’, except that a refund cannot be made against a gift voucher. However, we will be pleased to hold the balance of the value of the voucher for future use.
Gift vouchers can be redeemed online with the exception of spa products.
Champneys gift vouchers must be redeemed within 24 months from issue date.
Champneys will not accept responsibility for lost, stolen or damaged gift vouchers. Please treat gift cards as cash.
Cannot be used on concession products such as Elemis, Clarins and Mama Mio. C
hampneys City Spas gift vouchers are now accepted at Champneys Resorts. To redeem gift cards on treatments and services at one of our resorts, a spa day package must be purchased in order to book a treatment.
Mechanical/Electrical Breakdowns
Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of Champneys or its employees or agents.
Valuables
No responsibility can be accepted by Champneys for the safety of money or valuables of any kind brought to Champneys City Spas. If you do bring valuable items it is essential they are covered by your own insurance. The Company will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our customers, their property and belongings unless it is solely due to negligence of the Company, its employees or agents. Mobile phones are not permitted in any of the public areas.